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FAQ – Frequently Asked Questions

ADHESIVES

What is the shelf life for glues?
Our glues have a six month shelf life from manufacturing date and up to eight weeks once opened.We always recommend adding the date of when you opened it so you always remember when you opened it.
Which glue is for sensitive eyes?
All our glues contain the same active ingredient. If a client has experienced a reaction, the likelihood is now they will always be allergic. You could try using Velvet Adhesive as this contains less of the active ingredient.
How should I store my glue?
We would always recommend to store your glue in a cupboard out of direct sunlight. You could also store your glue in our airtight container. Some lash techs do store their glue in a box with rice, as rice absorbs any potential moisture in the air.
Which glue is the fastest?
Our fastest drying glue is Power Bond. This takes 0.5 – 1 second drying time.
Recommended humidity: 50-65%Recommended temperature: 20-22

For more info about suitable conditions for our glues please see the Glue Chart.

Do you have a sensitive glue?
No, as the main bonding ingredient is cyanoacrylate which is present in all glues. Slower drying glues have less cyanoacrylate but may still cause irritation and allergic reaction. Our adhesive with the smallest cyanoacrylate percentage is Velvet.
Which glue would you recommend for beginners?
We would recommend either Velvet or Lady Bond. We put lady bond glue in our Foundation kits. They both take around 1-3 seconds drying time, which is ideal for beginners who are still developing their technique.
I need a glue with low fumes, which is best?
Quicker drying adhesives may have stronger fumes compared to slower drying glues.Our glue with lowest flumes is Velvet.
My fans are closing, is my glue too slow for me?
Review the necessary conditions for your glue. Alternatively, try a faster drying glue. You can also use Booster on the lash strip to prevent the fans from closing.
What glue is best for me?
It would depend on how long you have been a lash tech. Please contact us directly so we can discuss this with you atinfo@londonlashpro.com

For more info about suitable conditions for our glues please see the Glue Chart.

My glue doesn't dry, why?
Your room conditions may be affecting the polymerisation process of the adhesive. We would suggest trying to increase the humidity in the room for faster adhesive polymerisation. Alternatively, you can use Booster on the lash strip and on natural lashes to increase the speed of polymerisation.
My glue appears clear, is this normal?
Every glue should be shaken for at least 1 minute prior use for the ingredients to mix. Ensure you shake the glue each time you open it and refresh your glue drop.
My glue became gloopy, why?
Ensure your glue is not expired and that it was stored correctly in a cool, dark place, away from humidity and direct sunlight. Ensure that no residue glue in the nozzle has been pushed back into the glue bottle – this may ruin the rest of the glue. Wiping the nozzle with wet wipe will cause glue in the bottle becoming gloopy. Not closing the lid correctly straight after pouring out the drop of glue can cause the glue become gloopy. Glue that has been opened for longer than 8 weeks is prone to becoming gloopy.
How do I clean my glue nozzle?
Use a small piece of wax strip to wipe off the glue from the nozzle after every use. Keep the bottle in an upright position and squeeze the bottle gently to get glue residue out of the nozzle.
My glue nozzle got blocked, what do I do?
You can purchase a spare nozzle to replace the blocked nozzle. If the nozzle got stuck to the cap, we recommend trying our Glue Rescue Kit.
My client had an allergic reaction, can I do their lashes again?
No, because if they develop an allergic reaction once they are more prone to develop it in the future.

LASHES

What are eyelashes made from?
All lashes are made from synthetic material so are completely cruelty free and hypoallergenic, they are soft and lovely to work with.
What is the difference between Mayfair Mink and Chelsea Silk?
The mink lashes are made from the same synthetic material as the silk, meaning that they are hypoallergenic, hold their curl perfectly and last equally well!

The main difference is in the way the lashes are finished – the Mink lashes have a shinier appearance than the silk. The strip which the Mink come on is also a little bit less sticky, so some lash technicians prefer this for creating fans, depending on their favoured fanning method. For classic lashes, Mink and Silk are both well loved by lash artists and their clients alike.

What are the best eyelashes to buy?
The best lashes for you will depend a little bit on you preferences and the look you are hoping to achieve, but in quite general terms our best selling classics are: 0.12, 0.15 and 0.18

For Volume sets, our 0.05, 0.06 and 0.07 are well loved! Or if you’re after those super fine lashes for mega volume looks we have 0.03 and 0.04.

Almost all lashes are available in Mixed and Single Lengths trays, so that you can either try out a bit of everything, or get all of the lengths you love best and use the most. We have a few different curls on offer, but the best sellers are C, CC and D curls across all ranges.

What is the maximum thickness you would recommend to create fans?
The heavier the lash used to create the fan could cause damage to the clients natural lash.We would suggest using lashes 0.07 or lower depending on the fan, whether it is 2D or 6D.

If you are creating 2D – 3D fans 0.07 would be ideal.

If you are creating 5D – 6D fans possibly use 0.03 thickness.

What lashes and tweezers are best for volume?
It is the lash techs personal preference. Chelsea Silk or Mayfair Mink lashes can be used for creating fans.

We also sell easy fanning lashes so the strips are mixed lengths, allowing you to create a more wispy effect for your client.

For tweezers we recommend either our Volume Tweezers or Fine Tip Volume tweezers.

SHIPPING/RETURNS

How much is shipping to me?
Our shipping costs may vary between £3 – £5 depending on your order. This is to ensure each product gets to you in the safest and quickest way possible.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? is next day delivery available?
All orders received by 2pm are sent on the same day by Standard Delivery. These can take between 2-5 days. Next Day Delivery is not currently available.
Can I track my order?
Yes, please leave your email at the checkout. Hermes will contact you with information about your delivery
How do I return products?

If you need to make a return please email us at shop@cosmetichouse.co.uk
After the return is confirmed with us you can return the products to us. We would ask that you pop a note inside with the products with your name, address, order number and the reason you are returning them.

I am not happy with a product and would like a refund. Will i also receive a refund for the shipping i paid?
We cannot refund for shipping for any items.
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